What is EvGateway?

EvGateway takes a3 prong approach to EV charging.

1. Mobile App

2. Charging station management

3. Security

1. Mobile application is designed for EV drivers. With our app, drivers can: locate a charger, reserve it, get directions, price information, pay for a charging session, find nearest amenities, as well as receive fully charged and disconnected alarms. EvGateway app makes it easy to track your usage and top-up your account with a credit card.

2. Charger management is designed for equipment owners and manufacturers. EvGateway is available as a white labeled network for EV charging station manufacturers. It contains essential features like: price setting, alerts, remote diagnostics, customized reports and much more. Find a detailed description HERE. The network is OCPP 1.6 and open ADR 2.0.

3. EvGateway team comes with extensive cyber security background and ensures that this is the most secure network on the market. With features like PCI compliance, database, information, web application and data at rest security. Get more information HERE

What can I do with my EvGateway account?

Creating an EvGateway account will give you quick and easy access to the EV charging network and places to plug in. You can sign up using the EvGatewayApp.

You can also save charging station to favorites, manage payments, and track your energy use. Get more information HERE

How do I pay for charging?

EvGateway accepts credit cards and PayPal for your convenience. You can enter your payment information on the Mobile App or the EvGateway Driver Portal. You can also select the option of Auto Reload each time your account balance falls below $10

If you cancel your account, we’ will refund the remainder of your balance

What does insufficient balance mean?

This message indicates your EvGateway account balance is lower than the session cost at anEV charging station. Please add funds to your account, using “My Wallet” option on the mobile App, or call our customer care team at (949) 945 - 2000

Why are there fees to refuel at some charging stations?

EV charging station owners are the ultimate decision makers to allow free charging or not. There is cost associated with installation and electricity. As more electric vehicles enter the market these costs are increasing. In turn to encourage more property owners to install charging station we allow them to recuperate their costs.

What are notifications, and why are they important?

Notifications help you stay aware of your electric vehicle charging status at all times.

You can set up mobile and/or email notifications for:

  • When your car is fully charged.
  • When charging is interrupted.
  • When the power to your car is reduced.
  • For charging station reservation status and reminders.

How does EvGateway manage station faults?

EvGateway actively monitors the health of the network. When we encounter a station that is not operating correctly or are alerted to a down station by a driver, our 24/7 support team will try and fix the fault remotely without owner Interaction and hardware changes. This will be followed by a ticket which will be escalated to the designated team for detailed analysis of the cause.

What are the phone requirements?

The EvGateway app is available for iPhone (iOS 5 or later) and Android (2.2 and up) smartphones. Please submit app feedback by click on the Contact Us button on the app

How do I download the free mobile app?

Visit iTunes or Google Play and follow the steps displayed on your phone. Currently, the app is only available for iPhone and Android smartphones.

How do I start a charging session or use an RFID fob to charge?

There are three ways to start a charging session:

  • Using the EvGateway mobile App: through the app you can start a charging session by clicking on the Remote Start button on the selected charging station on the App
  • Start Charging using the Mobile App: With the EvGateway app installed, you can start a charging session by clicking on the Remote Start button on the selected charging station on the App
    • iPhone: in the EvGateway app, search a station by Address or a station ID (number shown on the charging station), click on More Info and click on Remote Start
    • Android: in the EvGateway app, search a station by address or a station ID, click on More Info and click on Remote Start
    To use tap to charge, you’ll need iPhone SE, 6, 6 Plus, 6S, 6S Plus, 7 and 7 Plus running iOS 10 or newer, Apple Watch Series 2, Series 1 and 1st generation or Android 4.4 or later with NFC.
  • Enter the Registered Mobile Number on the charging station receive a SMS text and Reply “Yes” to start charging
  • Use your EvGateway IDRFID fob
If you need help, call driver support at (949) 945 - 2000

How do I find a spot to charge?

Get the EvGateway app to find available spots, start charging and get updates when your car is fully charged.

Where do I find the charger ID

The charger ID is displayed on the charging station Screen

How do I get a refund and cancel my account?

Send us an Email at [email protected]

What do different colors mean on the map

There are three different color codes represented on the map
1. Green : Available
2. Blue : In Use
3. Grey : Unavailable

Feel free to Contact us with additional questions.